FAQ
About SOMERSVILLE
- Why choose SOMERSVILLE?
- SOMERSVILLE is an online e-commerce brand offering high-quality, on-trend apparel with a focus on sustainability.
- What makes SOMERSVILLE different?
- We combine exciting styles with sustainable practices, ensuring you look good and feel good about your choices.
- Is SOMERSVILLE a new company?
- We have been a significant player in the apparel industry for the past 7 years. Our brand was officially registered as a trademark with Intellectual Property in 2023.
Ordering & Shopping
- How do I place an order?
- Creating an account is easy and allows you to track orders and manage preferences. You can also checkout as a guest. Browse our collections, add items to your cart, and follow the checkout process.
- What payment methods do you accept?
- We accept all major credit cards, debit cards, Wallet, UPI by partnering with Razor Pay.
- Do you offer any discounts or promotions?
- Yes! We frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay informed.
Shipping & Delivery
- Where do you ship to?
- We currently ship PAN INDIA.
- How much does shipping cost?
- Shipping costs vary based on your location and chosen shipping method. You'll see the exact cost during checkout.
- How long does shipping take?
- We typically process orders within 1- 3 business days and offer various shipping methods with estimated delivery times. See our Shipping Policy for details.
Returns & Exchanges
- Can I return or exchange an item?
- Yes, we offer returns and exchanges within 7 days of receipt on unworn, unwashed, and unaltered items with original tags attached. See our Return & Refund Policy for full details.
- How do I initiate a return or exchange?
- Visit our Returns Portal on the website or contact Customer Service for assistance.
Customer Service
- How can I contact customer service?
- We're happy to help! Reach out to us by email at hello@somersville.in or phone at +91-9600656640.