FAQ

About SOMERSVILLE

  • Why choose SOMERSVILLE?
    • SOMERSVILLE is an online e-commerce brand offering high-quality, on-trend apparel with a focus on sustainability.
  • What makes SOMERSVILLE different?
    • We combine exciting styles with sustainable practices, ensuring you look good and feel good about your choices.
  • Is SOMERSVILLE a new company?
    • We have been a significant player in the apparel industry for the past 7 years. Our brand was officially registered as a trademark with Intellectual Property in 2023.

Ordering & Shopping

  • How do I place an order?
    • Creating an account is easy and allows you to track orders and manage preferences. You can also checkout as a guest. Browse our collections, add items to your cart, and follow the checkout process.
  • What payment methods do you accept?
    • We accept all major credit cards, debit cards, Wallet, UPI by partnering with Razor Pay.
  • Do you offer any discounts or promotions?
    • Yes! We frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay informed.

Shipping & Delivery

  • Where do you ship to?
    • We currently ship PAN INDIA.
  • How much does shipping cost?
    • Shipping costs vary based on your location and chosen shipping method. You'll see the exact cost during checkout.
  • How long does shipping take?
    • We typically process orders within 1- 3 business days and offer various shipping methods with estimated delivery times. See our Shipping Policy for details.

Returns & Exchanges

  • Can I return or exchange an item?
    • Yes, we offer returns and exchanges within 7 days of receipt on unworn, unwashed, and unaltered items with original tags attached. See our Return & Refund Policy for full details.
  • How do I initiate a return or exchange?
    • Visit our Returns Portal on the website or contact Customer Service for assistance.

Customer Service

  • How can I contact customer service?
    • We're happy to help! Reach out to us by email at hello@somersville.in or phone at +91-9600656640.